Delivery

DELIVERY

The deadline for shipping fur rugs in this format is up to 7 days + the transport time, which will depend on the location and time of the carrier.

Carpets, cushions and other custom sewn items have a manufacturing time of up to 30 days + transport time, which will depend on the location and time of the carrier

EXCHANGES/RETURNS

According to the Brazilian Consumer Defense Code, article 49: “The consumer may withdraw from the contract, within a period of 7 days from its signature or the act of receiving the product or service, whenever the contract for the supply of products and services take place off-premises, especially over the telephone or at home”.

The exchange/return of the product will occur under the conditions that the product must be in accordance with how it left our stock: in the original packaging, with no signs of misuse.

To carry out the return, it is necessary for the customer to contact us through our communication channels (WhatsApp/email or telephone), to request the exchange/return: it must return to the stock, where it will be analyzed by the team responsible.

The deadline for returning information is up to 5 working days after confirmation of receipt of the request.

If it does not comply with the aforementioned rules, the product will be returned to its destination.

We advise customers to keep the packaging intact until the exchange/return of the products is carried out, so that it is well protected so that there is no damage during transport.

For products delivered by the postal service, a postage authorization will be generated for the exchange/return and for products delivered by a carrier, collection will be requested at the same address where the delivery was made.

Upon receipt of the product in our stock and its evaluation, it will be at the discretion of the customer: request the credit amount to purchase another product(s) or the amount may be reversed according to the payment method made.

Product not in accordance with the order

If, upon receipt of the goods, you realize that the product you are receiving is different from what you ordered, refuse receipt immediately, write down the reasons on the back of the invoice (or proof of delivery).

After doing this, contact us through our communication channels to report the incident.

If you notice it only after receiving your order, please contact us immediately (within 7 calendar days) so that we can take the appropriate measures.

Damage

Stay tuned! Check how the packaging of the products is when you receive your order.

If it has been delivered by a carrier, check with the delivery person, so that you have the guarantee that your product(s) is(are) in perfect condition.

If you or the person receiving the order notices a defect in the packaging or in the product upon delivery, refuse receipt immediately, note the reasons on the back of the invoice (or proof of delivery).

After doing this, contact us through our communication channels to report the incident.

If the delivery takes place by other means (Post Office) and the damage is not apparent on the packaging, contact us immediately (within 7 consecutive days), so that we can make arrangements for the exchange.

This must be requested through the e-mail comercial@fdhomedecor.com.br, putting the subject “Exchange and order number” and in the body of the text, send photos of the product(s), indicating the malfunction of the same.